Privacy Policy

(www.themedicinecupboard.co.uk)

Last updated: 10th February 2026

This Privacy Policy explains how The Medicine Cupboard collects, uses, shares, and protects your personal information when you visit our website or purchase products or services from us. We are committed to safeguarding your privacy and handling personal information in line with UK GDPR, the Data Protection Act 2018, and applicable pharmacy regulations.

1. Who We Are (Data Controller)

The Medicine Cupboard Limited (the “Pharmacy”, “we”, “our”, “us”) is the data controller responsible for your personal data.

Company number: 16843681
Registered in England and Wales

Pharmacy premises address:
Basement Unit
123–125 Wandsworth Bridge Road
London
SW6 2TS
United Kingdom

Superintendent Pharmacist:
Mrs Angela Sadeghzadeh
GPhC Registration Number: 2052415

Pharmacy premises registration (GPhC):
GPhC premises registration number: Pending approval from the General Pharmaceutical Council (GPhC). Once issued, our premises registration number will be displayed on our website.

Contact details:
Email: angesade@yahoo.co.uk
Telephone: +44 7779 804749

2. Personal Information We Collect

We collect personal information you provide directly to us, including:
- Name
- Billing and delivery address
- Email address and phone number
- Order details and purchase history
- Account details (if you create an account)
- Messages and correspondence with our team
- Payment information needed to process transactions (note: we do not store full card details; payment processing is handled by secure third-party providers)

Health and pharmacy-related information (special category data):
Where you purchase medicines or use pharmacy services, we may collect and process health-related information where necessary to supply medicines safely and appropriately. This can include:
- Prescription details
- Information relevant to assessing suitability of Pharmacy (P) medicines
- Information you provide about symptoms, allergies, contraindications, or other relevant medical factors
This is treated as “special category” personal data under UK GDPR.

Information collected automatically:
We also collect certain information automatically when you use our website, including:
- IP address
- Browser and device type
- Time zone and approximate location (derived from IP)
- Pages viewed and interactions with the website
- Referring website/source
- Cookie and analytics data

3. How We Use Your Information

We use your information to:
- Provide and operate our website and services
- Process payments and fulfil orders
- Deliver products and manage shipping and delivery queries
- Provide customer support and respond to enquiries
- Communicate with you about your order and service-related updates
- Improve our website, product range, and customer experience
- Maintain website security, prevent fraud, and protect our business and customers
- Meet our legal, regulatory, and professional obligations as a pharmacy
- Send marketing messages where you have opted in (you can opt out at any time)

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:
- Performance of a contract: to process orders, deliver products, and provide customer support
- Legal obligation: to meet pharmacy, medicines, tax, and other legal/regulatory requirements
- Legitimate interests: to improve services, prevent fraud, secure our website, and manage our business effectively (where these interests are not overridden by your rights)
- Consent: where you have given consent (for example, for certain marketing communications or non-essential cookies)

Special category (health) data:
Where we process health-related information (special category data), we do so only where necessary for the provision of pharmacy care and to meet our professional and regulatory obligations, and in line with UK GDPR requirements.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our services, including:
- Shopify (our e-commerce platform provider)
- Payment processors (to take payments securely)
- Delivery and logistics partners (to ship and deliver orders)
- IT, hosting, analytics, and security service providers (to run and protect our website)
- Professional advisers (such as accountants or legal advisers), where necessary
- Regulatory authorities or law enforcement bodies, where we are legally required to do so

We do not sell your personal information.

6. International Transfers

Some of our service providers (including Shopify) may process data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place (such as the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or other lawful mechanisms), so your data remains protected.

7. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences (where applicable)
- Analyse website performance and usage
- Improve user experience
- Support marketing and advertising (where applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Where required, we will ask for your consent to non-essential cookies via a cookie banner/settings tool.

9. Behavioural Advertising and Analytics

We may use cookies or analytics tools to understand how visitors use our website and to show relevant advertising. You can manage or opt out of personalised advertising through:
- Google Ads settings: https://www.google.com/settings/ads
- Meta/Facebook Ads settings: https://www.facebook.com/settings/?tab=ads
- Digital Advertising Alliance: http://optout.aboutads.info/

10. Data Retention

We retain personal information only for as long as necessary to meet legal, regulatory, operational, and professional requirements. Pharmacy-related records may be subject to specific statutory or professional retention periods. We will securely delete or anonymise information when it is no longer required.

11. Automated Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects. Shopify and payment providers may use limited automated tools for fraud detection and prevention.

12. Your Rights

You have rights in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data (where applicable)
- Object to processing or request restriction of processing (where applicable)
- Withdraw consent at any time (where processing is based on consent)
- Request data portability (where applicable)

To exercise your rights, contact us at angesade@yahoo.co.uk.

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information, including access controls, secure systems, and reputable service providers. However, no online service can be guaranteed 100% secure, and you should also take steps to protect your account details and devices.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will always be available on our website. Continued use of the website after changes means you accept the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to raise a concern, please contact us:

Email: angesade@yahoo.co.uk
Telephone: +44 7779 804749

Postal address:
The Medicine Cupboard Limited
Basement Unit
123–125 Wandsworth Bridge Road
London
SW6 2TS
United Kingdom